Sean Mulvaney, Co-FounderFeb 7, 20232 min readCustomer Surveys: The Flawed Feedback?Surveys are a commonly used tool for businesses to gather customer feedback, but they are not always the most effective option. Here are...
Sean Mulvaney, Co-FounderJan 17, 20232 min read3 Factors That Can Blindside Customer SuccessAs a customer success team, it's crucial to be aware of potential blindsides that can shake the very foundation of customer retention and...
Sean Mulvaney, Co-FounderJan 4, 20237 min readTurn Customer Feedback into Product Magic: The Power of a Data-Driven RoadmapProduct roadmaps are an essential part of product development and management, outlining the planned development and release of new...
Sean Mulvaney, Co-FounderDec 28, 20222 min readSo Who Knows Customer Needs Best....Without Bias?WHO KHOWS THE CUSTOMER?
Sean Mulvaney, Co-FounderDec 21, 20222 min readWhy You Want Fanatics, Not Just Customers (and how to get them!)As a business, it's easy to get caught up in the pursuit of acquiring new customers. After all, more customers mean more revenue and a...
